Company Profile

............................................................................................................................

VERSATILE BUSINESS INT'L, INC. d/b/a ICON SYSTEMS independently owned company has been providing integrated technology systems and solutions to financial institutions since 1999. ICON SYSTEMS solutions are based on trusted relationships with our user base, a sound understanding of the requirements facing the community banking industry, and are backed by a superior level of service and support. The staff of ICON SYSTEMS is focused on working with customers as their technology partner to deliver progressive system solutions that are consistent with their data processing and customer service requirements.

We provide an array of integrated application solutions to provide customers with competitive choices. This flexibility enables users to address the processing requirements associated with progressive customer service. The Insite Banking System application is the foundation on which community banks can tailor their product offerings and services. The flexibility of this windows-based, core-banking platform allows customers to design a processing system capable of meeting the demands of today and tomorrow. This flexible processing platform allows customers to enhance service offerings and processing capabilities as the need arises. Cost-effective, add-on options available from ICON SYSTEMS are designed to maximize functionality in a seamless, real-time fashion with the insite Banking System application.

The management of ICON SYSTEMS realizes that effective systems and solutions are not solely the result of excellent system processing applications. ICON SYSTEMS also maintains an experienced staff of application developers, application support representatives, network technicians, and hardware specialists who are available to supplement existing bank staff. Customer calls for application and network support almost always result in immediate consultation with a customer support representative. Customer support service is also enhanced by representatives' ability to "shadow" users by remotely connecting to the user's workstation. The focus towards one-on-one customer support provides customers with quality issue resolution and maximizes the customer application processing experience.

VERSATILE BUSINESS INT'L, INC. d/b/a ICON SYSTEMS has quickly emerged as one of the fastest growing and innovative information technology provider. The company's success has come from a combination of clear market focus-it targets small-to-medium and large sized businesses with highly personalized service-and the early adoption of new technologies such as electronic banking to distinguish itself from the competition in North America, Africa and in Asia.

In 2002, ICON SYSTEMS saw an opportunity to significantly improve customer service, control costs and boost revenue potential by introducing a modern, multichannel telebanking solution based on (IVR) interactive voice response system. The new system enabled us to expand the types of services for our potential customers available through our interactive voice response (IVR) options, extend service hours to 24/7, and increase the efficiency of phone interactions so customers spent less time on hold.